Welcome to Affrimo! These Terms of Service ("Terms") govern your use of Affrimo' money transfer platform. By using our services, you agree to these Terms. Please read them carefully.
1. Acceptance of Terms
By accessing or using Affrimo' platform, website, or mobile application, you agree to comply with these Terms, our Privacy Policy, and any other policies referenced here. If you do not agree to these Terms, you may not use our services.
2. Services Provided
Affrimo offers money transfer and remittance services that allow you to send and receive funds internationally. These services are subject to fees, limits, and compliance with applicable local and international regulations.
3. Eligibility
To use Affrimo' services, you must be at least 18 years old and able to enter into a legally binding contract. You may also need to provide valid identification and other necessary information to verify your identity as required by law.
4. User Responsibilities
You agree to use our services only for lawful purposes. You are responsible for:
- Providing accurate and up-to-date information during registration and for each transaction.
- Maintaining the confidentiality of your account details, including your password.
- Not using our platform for fraudulent activities or unauthorized transactions.
Affrimo reserves the right to refuse or limit services if suspicious or unauthorized activity is detected.
5. Transaction Fees and Exchange Rates
Transaction fees and exchange rates will be disclosed to you before you complete a transaction. By proceeding with a transaction, you agree to these charges. Fees may vary based on the amount sent, destination country, and delivery method chosen.
6. Refund Policy
Refunds may be available for transactions that have not been completed or collected by the recipient. Please refer to our [Refund Policy](#) for full details on eligibility and the refund process.
7. Compliance and Verification
To comply with regulatory requirements, Afripays may request additional information or verification of your identity. Affrimo reserves the right to conduct screenings, monitor transactions, and report suspicious activities in compliance with anti-money laundering (AML) and anti-terrorist financing regulations.
8. Limitation of Liability
Affrimo will make every effort to process your transactions accurately and on time. However, we are not liable for:
- Delays due to circumstances beyond our control, such as system outages or regulatory checks.
- Losses arising from unauthorized access to your account if you have not safeguarded your credentials.
Affrimo is not responsible for any indirect, incidental, or consequential damages resulting from the use of our services.
9. Changes to Services and Terms
Affrimo reserves the right to modify or discontinue services or to amend these Terms at any time. Any changes to the Terms will be posted on our website or app, and your continued use of our services after such changes indicates your acceptance.
10. Termination of Services
Affrimo may suspend or terminate your access to the platform if you violate these Terms, misuse the services, or if required by law. Termination may also occur if suspicious activity is detected, and Affrimo is not liable for any losses resulting from service suspension or termination.
11. Dispute Resolution
In the event of a dispute, please contact Affrimo Customer Support. We will work to resolve issues as quickly as possible. Any unresolved disputes shall be subject to binding arbitration under the applicable jurisdiction’s laws.
12. Contact Us
For questions about these Terms or any of our services, please contact us at contact@affrimo.com.
By using Affrimo, you agree to these Terms. Thank you for trusting Affrimo with your money transfer needs.